Shipping & Returns
Review our domestic express courier timelines, worldwide DHL fulfillment, and straightforward 7-day exchange policies.
Shipping & Delivery Policy
1. Domestic Shipping Across Pakistan
MODAIRA offers fast, insured express delivery across all cities in Pakistan. Orders placed before 3:00 PM (PKT) Monday through Friday are processed within 24 hours.
- Major Cities (Lahore, Karachi, Islamabad): 2–3 business days
- Regional & Secondary Cities: 3–5 business days
- Standard Shipping Fee: PKR 250 (Free for orders exceeding PKR 10,000)
- Payment on Delivery: Cash on Delivery (COD) available nationwide.
2. International Express Shipping
We proudly ship our modest luxury silhouettes to patrons worldwide via DHL Express with complete end-to-end tracking.
- Middle East & GCC (UAE, Saudi Arabia, Qatar): 3–4 business days
- United Kingdom & Europe: 4–6 business days
- United States, Canada & Australia: 4–7 business days
Custom Sizing & Bespoke Dispatch Timeline
Please allow an additional 3–5 business days of atelier craftsmanship for custom length or bespoke bridal abaya orders prior to dispatch.
Returns & Exchanges Policy
1. 7-Day Exchange Policy
At MODAIRA, your satisfaction is paramount. We gladly offer exchanges within 7 days of delivery for all standard collection pieces.
To qualify for an exchange:
- Garments must be unworn, unwashed, and in pristine original condition.
- All original MODAIRA security tags, fabric tags, and branded packaging must remain fully intact.
- Proof of purchase (order confirmation number or receipt) must be provided.
2. How to Initiate an Exchange
Exchanging your item is simple and seamless:
- Contact our Client Concierge on WhatsApp or via email at concierge@modaira.com with your order number and desired replacement size or style.
- Our team will arrange a reverse courier pickup or provide instructions for safe return shipment to our Lahore atelier.
- Upon receiving and inspecting your returned piece, your new replacement item will be dispatched within 48 hours.
Bespoke & Final Sale Exclusion
Garments with custom length tailoring, bespoke alterations, or items purchased during private archive sales are final and ineligible for exchange.
Need Assistance with Shipping or an Exchange?
Our dedicated client concierge team is available 7 days a week on WhatsApp for tracking updates, sizing guidance, or exchange assistance.
