Frequently Asked Questions
Everything you need to know about our luxury abayas, sizing guidance, shipping services, and seamless exchanges.
How do I determine the ideal size for my abaya?
Our abayas are tailored based on total length height (52, 54, 56, 58, 60 inches) with a modest, flowing drape. Consult our comprehensive Size Guide on any product page, or message our WhatsApp stylist for personalized sizing advice.
Can I request bespoke alterations or custom tailoring?
Yes, bespoke length and sleeve adjustments are available on select made-to-order couture items. Please reach out to our client concierge before placing your order to confirm custom specifications.
How long does standard delivery take within Pakistan?
Domestic express delivery typically takes 2–4 business days. Major metropolitan cities (Lahore, Karachi, Islamabad) often receive parcels within 48 hours via premium courier services.
Do you offer international worldwide shipping?
Yes, we partner with DHL Express to deliver globally across the GCC, UK, US, and Europe in 3–6 business days with live end-to-end tracking.
What is your return and exchange policy?
We offer a 7-day hassle-free exchange window for unworn, unaltered items in pristine original condition with security tags and branded packaging intact.
How should I wash and care for my luxury silk abaya?
We strongly recommend professional dry cleaning or cold delicate hand washing with a gentle silk detergent. Always iron or steam inside out on the lowest heat setting.
Still Have Questions?
Our styling concierge is available 7 days a week on WhatsApp to assist with tailoring, orders, and inquiries.
